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Merchant Level Support Includes:
- Email Support: Monday Friday 8 am 7 pm est, keywordmax@help.directresponse.com.
- Online Live Support: Monday Friday 8 am 7 pm est, available on the KeywordMax web site.
- Phone & Emergency After Hours Technical Support: Not included in Merchant packages. Please inquire at keywordmax@help.directresponse.com about available upgrades to your support package.
Agency Level Support Includes:
- Email Support:á Monday Friday 8 am 7 pm est, keywordmax@help.directresponse.com.
- Online Live Support:á Monday Friday 8 am 7 pm est, available on the KeywordMax web site.
- Phone Support:á Monday Fridayá10 am 7 pm est.
- Emergency After Hours Technical Support:á 24 x 7, via pager service.
Support inquiries are guaranteed to receive an initial response within 1 business day. Issue resolution times may vary depending.
If you are looking for sales, please contact:
keywordmax@directresponse.com, or 412-921-6881
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Managed Service
Our Managed Services Group can manage your Direct Response technology and media accounts for you.
We offer multiple levels of managed services to allow you to have a dedicated contact at Direct Response to guide you through and manage your account with our suite of services.
Signing up for a managed services package with Direct Response provides you with a one-to-one relationship with a Client Service Executive and enables you to immediately leverage the skills and expertise of our specialists.
Contact us for more information about our Managed Services.
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