KeywordMax gives clients access to our top–notch, dedicated technical support team, along with a comprehensive collection of platform resources to reference—all readily available at the click of your mouse.
Our full range of support services includes:
Phone Support - Our experienced technical support team is on standby during the week from 8am–5pm EST to address your most pressing help desk inquiries:
- Conveniently submit help desk tickets through our ticketing system or the help section located within KeywordMax
- Response within 24 hours
- 24/7 support line available, even during holidays
PDF Documentation - Whether you are a new or skilled KeywordMax user, our PDF documentation will guide you with detailed step–by–step instructions:
- Easily accessible from the KeywordMax Administrative Interface
- Includes basic and master setup guides for overall support
- 30+ documents that focus on specific KeywordMax features
Pop-Up Help Menus – Get immediate answers by selecting the help box next to the term:
- Displayed throughout KeywordMax to further define specific terms
- Find answers without the disruption of leaving your current page
- Explains how changes will impact your system along with additional file information
Message Center - Instantly learn about KeywordMax news and updates:
- View notifications within the Administrative Interface left navigation panel
- Indicators are displayed at the top of the interface
- MAXNews newsletter keeps clients abreast of the latest and greatest info about KeywordMax
